How Crayola handles information submitted through this B2B website.
This policy explains the practical information we may collect when you use quote forms, search the website, or contact our supply support team.
Information you provide
When you submit a quote request, we may receive your name, email address, phone number, organization, country or region, product interest, and message details. Those details help us respond to questions about art supplies, writing instruments, paper products, desk essentials, delivery timing, and documentation requirements.
How information is used
We use submitted information to respond to inquiries, prepare quote discussions, route requests to appropriate support contacts, improve category planning, and maintain business communication records. We do not ask for payment card details through the general inquiry form.
Sharing and retention
Information may be shared with service providers or internal teams that support website operation, customer communication, quote preparation, or order follow-up. We retain business inquiry information for as long as reasonably needed to manage requests, comply with legal obligations, and support ongoing purchasing discussions.
Your choices
You may ask us to update contact details, correct an inquiry, or stop nonessential communications. Because many requests relate to institutional purchasing, we may need to keep certain records connected to active quotes, compliance duties, or account administration.
Cookies and basic website data
The website may use basic technical data to support page operation, search behavior, security, and performance review. This information can include browser type, approximate location, referring page, pages viewed, and form interaction signals. We use it to keep the website useful for B2B visitors and to identify content that needs clearer category language.
Security
We use reasonable administrative and technical safeguards for business inquiry information. No website can guarantee perfect security, so visitors should avoid sending sensitive payment details, student records, or confidential bid documents through a general inquiry form. If a request requires sensitive documentation, ask our team for the appropriate submission method.